1. Oversee full spectrum of entire sales, marketing and Pricing function. 2. The main purpose of your role is to promote and develop the LCL / FCL product Import & Export 3. Responsible for the LCL / FCL business development with Product Development Plan 4. Responsible for meeting the budgeted product revenue 5. Negotiate rates with Carriers. 6. Set targets for and lead the sales team 7. Monitoring results for optimal performance as per target set by Management 8. Follow up with the agents/local customers on the outstanding payments. 9. Monitor competition both in local and international market. 10. Closely monitor the accounts, adhere to company credit guidelines and regularly follow up on. Contact = Sarath Kumar S Contact Number = 7358706671 [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases