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BUSINESS APPLICATION ANALYST (E LEARNING)

Keywords / Skills : •Good oral and written communication skills in English mandatory • Customer service orientation (all Client connected employees are customers) •

2 - 4 years
Posted: 2018-12-31

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Business Analyst
Posted On
31st Dec 2018
Job Ref code
14
Job Description
BUSINESS APPLICATION ANALYST (E LEARNING)

Level Junior-Executive, Assistant
Location Chennai
Key Skills •Good oral and written communication skills in English mandatory • Customer service orientation (all Client connected employees are customers) •
Experience 2-4 years
Salary Negotiable
Qualification Any Degree
Job Function Content/Editors/Journalists
Specialization Any Degree
Industry Automotive/Ancillaries
JOB DESCRIPTION

Client Campus end users support
•Manage the issues created by Client users on the JIRA ticketing tool.
•Connect remotely to users’ computers to analyze the issues
•Analyze from end to end the issues that can originate from the user’s computer, the network or the course
•Escalate to HRIS CC team when further support is required

Client Campus network caches management
•Manage the issues created by Client users on the JIRA ticketing tool when related to network caches.
•Validate the proper installation of new caches
•Escalate to HRIS CC team when further support is required
•Project: confirm the use of caches is still relevant for Client campus. If so, build a new updated and optimized Squid virtual machine and manage its deployment in the 200 sites already using a Client Campus cache

Client Campus courses test and validation
•Validate the compliance of new courses with the AICC/ Scorm protocols
•Project: Test and validate the new technologies used in e-learning: HTML5, Cmi5, mobile devices, off line courses etc.
•Project: Participate to the coming HRIS upgrade project in Training management area

Reporting
•Generate and publish monthly KPIs on training modules usage
•Generate on demand reports with SAP Business Object

Documentation
•Create and update internal procedures documentation and the Client Campus Portal
•Participate to weekly follow up meetings with the HRIS CC team

About Company

Cynosure Corporate Solutions is a human capital services company. Our focus is to provide Executive Search, Recruitment, Training, Temporary Staffing services, Statutory Compliance's and other HR aligned services to client organizations. We understand the business goals of our clients and their need to align human resources to these goals. We are committed to provide high quality manpower in accordance to global standards and their requirements. Our candidates stand testimony to the professional competency.

We work with various IT and Non IT companies we have openings with leading Retail, Finance, Insurance, Broking, Manufacturing, Civil, Telecom companies across south India.

for more details about our service visit www.cynosurejobs.net
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