The Business Analyst bridges the business and IT domains by understanding the needs of the business and translating it into functional and technical requirements that can be used to design a solution
Support programme design lead on detailing product value proposition for technical teams
A minimum of 7 years experience in business analysis in areas not limited to ecommerce, digital marketing, business cloud solutions, mobile applicationsStrong interpersonal, documentation, technical skills
User stories and functional specification documents based on high level requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases