• Working in a multiple projects environment with teams and customers across various geographical regions • Collaborating with business groups, development team, quality team, project management, and executive management teams throughout the product lifecycle • Understanding and documenting clients' AS-IS business processes and the desired TO-BE processes • Creating standard artifacts like workflow and swim lane diagrams, process flows, use-cases and specification documents • Prototyping and modelling end user experience using wireframes and static HTML screens • Presenting to and interacting with management and clients • Participating in design reviews with development team to review product features and functions • Facilitating requirements validation, functional testing and UAT support processes • Contributing to solutions development for pre-sales activities & RFPs • Open to international travel for both short & long term assignments
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases