Manage presentations and demonstrations of system/ solution to the customer;
Perform E2E Requirements analysis and documentation management;
Provide Functional design, data modelling and manage design documentation;
Configuration of certain modules for POC/ Demo;
Support development & testing teams during solution delivery;
Manage change request lifecycle;
Learning Netcracker and other standards in BSS (mainly CRM);
Study & implementation of the newest communications technologies, trends in the telecommunications industry.
Experience & Requirements:
3 - 7 years of total IT experience;
Good knowledge and working experience in Telecom Domain (BSS or OSS) is a must;
Good knowledge of Telco COTS products especially CRM is a must (minimum 1 CRM module such as sales force, campaign management, order management, order orchestration, loyalty management, order entry, sales order, product catalog etc.)
Good understanding of standards and overall BSS/OSS solutions and integration;
Experience in business analysis, business process modelling, information models development, use cases etc.;
Experience in Designing solution and required documentation;
Expertise on standard tools for requirements & designing;
Customer facing experience is preferable;
Good understanding of standard delivery methodologies, understanding of Agile is a plus;
NetCracker Technology Solutions (India) Pvt LtdFounded in 1993, NetCracker Technology is the proven, strategic partner delivering mission-critical solutions to communications service providers around the world. With our global reach, leading-edge technology, and unbroken track record of successful implementations, we eliminate operational and business silos and deliver real-time experience in an on-demand world.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases