Business Analyst Responsibilities:? Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.? Leading ongoing reviews of business processes and developing optimization strategies.? Staying up- to- date on the latest process and IT advancements to automate and modernize systems.? Conducting meetings and presentations to share ideas and findings.? Performing requirements analysis.? Documenting and communicating the results of your efforts.? Effectively communicating your insights and plans to cross- functional team members and management.? Gathering critical information from meetings with various stakeholders and producing useful reports.? Working closely with clients, technicians, and managerial staff.? Providing leadership, training, coaching, and guidance to junior staff.? Allocating resources and maintaining cost efficiency.? Ensuring solutions meet business needs and requirements.? Performing user acceptance testing.? Managing projects, developing project plans, and monitoring performance.? Updating, implementing and maintaining procedures.? Prioritizing initiatives based on business needs and requirements.? Serving as a liaison between stakeholders and users.? Managing competing resources and priorities.? Monitoring deliverables and ensuring timely completion of projects.Business Analyst Requirements:? A bachelor?s degree in business or related field or an MBA.? A minimum of 5 years experience in business analysis or a related field.? Exceptional analytical and conceptual thinking skills.? The ability to influence stakeholders and work closely with them to determine acceptable solutions.? Advanced technical skills.? Excellent documentation skills.? Fundamental analytical and conceptual thinking skills.? Experience creating detailed reports and giving presentations.? Competency in Microsoft applications including Word, Excel, and Outlook.? A track record of following through on commitments.? Excellent planning, organizational, and time management skills.? Experience leading and developing top performing teams
T & A Solutions T & A Info Solutions is an offshore software outsourcing company from India offering software development services to Worldwide. We have specialised in providing Offshore development services exclusively for Shipping / Marine industry. Our offshore software outsourcing services and solutions are designed with a focus on secure, scalable, expandable and reliable business systems. We provide high quality services at low costs to our esteem Clients.
IT Business Analyst,SAAS,customer experience management,medallia platform,product implementations,creative solutions,Software Testing Life Cycle,Customer Relationship,analytical skills,Management Consulting,IT consulting,Enterprise Software,Remote Su
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases