Work closely with team and clients to understand the client's business and technical requirements. Perform gap/needs analysis and develop best practice business processes. Identify and document business requirements and functional specifications for new implementations and potential software enhancements. Perform quality assurance testing and prepare test plans and delivery documentation Experience with Micros-Retail Serenade and Locate products. Background with Order Management, Distribution center and Inventory management in a retail setting is a plus. Omni-channel background is plus. Strong experience in eliciting and documenting requirements. Ability to form and execute SQL Queries. Demonstrable ability to interact effectively with people at all levels from multiple areas of the company. QA experience preparing and executing test case scenarios is desired. Strong grasp of technology and data flow between software products. Retail industry experience is a plus. Excellent interpersonal, listening, oral and written communication skills. The ability to interact and communicate with individuals from all backgrounds and business levels is essential. Excellent analytical skills, as well as accuracy and attention to detailsSkill Set:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases