Business Analyst Private Equity 3 Automatic Zoom Actual Size Page Fit Page Width 50% 75% 100% 125% 150% 200% 300% 400% Role / Title Business Analyst Department Technology Reporting To Manager/ Senior Manager Location Bangalore / Mumbai Education Background Graduate/ Post Graduate Experience Range Between 5 - 10 years About Viteos Capital : VITEOS is the one, bespoke fund administration solution for hedge funds and middle/ back office support service provider for family offices since more than 1 5 yrs. Offering a full suite of services encompassing; fund administration, middle and back office outsourcing, operational support, software implementation and related services to hedges funds and family offices. VITEOS strength is in its progressive, cons ultative approach to fund administration, creating customized solutions around fund administration and middle/ back office outsourcing. Viteos is spread across 5 countries with 7 offices, close to 600 headcount. VITEOS is the one service provider applying best thinking to best practices, with a singular platform designed to deliver daily post trade processing and real time reporting to fund managers and family offices. Involved in Post Trade accounting and operations for Hedge Funds servicing over 200$ bil lion under asset. Handling wide range of simple and complex OTC asset classes. VITEOS is changing the way fund managers and family offices rely on their service providers for operational support and reporting. For more details pls visit - www.viteos.com About Department: TECHNOLOGY @ VITEOS At Viteos business process re - engineering is one of our core strength. Viteos has a built a practice of helping clients improve their current processes by re - engineering processes and implementing solutions which have helped them bring in more efficiency. Wide knowledge base and exposure to very many market solutions makes us a partner of choice for our clients to help them with improving process efficiency Viteos business model provides clients with: Technology High degree of Straight Through Processing (STP) Backed by deep domain knowledge about capital market business Comprehensive Automation solution for Capital Market Implementation Consulting Our deep doma in expertise has enabled us to be a valuable partner for our clients for implementation across a wide range of products. Some of them being: Advent Geneva Documentum Front Arena Sophis Enfusion Job Description: Educational qualification CPA or CA 8+ years experience in Capital markets industry or Hedge Fund/ PE industry Str o ng business knowledge in Private Equity life cycle Sound Knowledge of SDLC / Agile Software development life cycle. Ability to manage delivery and escalations Capable of acting as a catalyst in understanding / appreciating user requirements and effectively communicating the requirements to the in - house Development Team Capable of project plannin g, timely delivery and progress reporting Participate / Lead any special consulting projects or assignments (client or internal) as may be required by the business Recommend best possible solution which meets business requirements by internal assessments / comparison with competitor software applications Hands on experience on any leading PE product ( Efront, investran etc.)
Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases