Tasks and responsibilities : o Track what actually happens during a process o Take the point of view of an external observer who looks at the way a process has been performed and determines the improvements that must be made to make it perform more effectively or efficiently. o Define the desired processes and how they should/could/might be performed. o Establish rules, guidelines, and behavior patterns which, if followed, would lead to the desired process performance o Provide explanations about the rationale of processes. o Explore and evaluate the several possible courses of action based on rational arguments. o Establish an explicit link between processes and the requirements that the model needs to fulfill. - Qualifications and experience o Archimate, BPMN, UML
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases