RAMSOL is a niche skill recruitment firm established in 2004. Our aim is to help businesses across a multitude of industries and sectors with their hiring process. At RAMSOL, our unique UV Hiring Process enables us to shortlist only candidates who are meeting clients technical and general expectations, eliminating the need for multiple interviews and leaving you with the right specialist for the right job.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases