Do you have a passion for helping businesses grow through understanding user behavior and intelligent website optimization? We’re seeking an enthusiastic and experimental Optimization Strategist to join our energetic and growing team of expert strategists.
In this role you’ll be given the opportunity to lead on-going website optimization programs. User behavior is at the heart of everything we do at ConvertCart, so it’s integral that you have a fascination for delving into qualitative insights and quantitative data to feed into creative solutions. You’ll be liaising with clients on a day-to-day basis with a view to building strong, lasting client relationship.
Job Designation: Client Success Manager
Planning, conducting and analyzing user research to gather a deep understanding of user needs.
Evaluating website analytics data to identify areas of opportunity.
Undertaking heuristic website evaluations based on Industry best practices
Crafting hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data.
Moderating and taking part in collaborative, creative workshops to produce solutions to wow the client.
Collaborating with our design and development teams to manage A/B tests through the concept design and build phases.
Analyzing A/B test results to determine the impact on conversion and ROI.
Building strong client relationships through weekly update calls and regular client workshops.
Managing project teams, including project resource planning.
0 - 1 years’ experience in Digital marketing (Training provided if does not have any experience)
Experience in handling US clients (Optional)
Good understanding of e-commerce business
Confident communication, ideally with experience liaising with clients and stakeholders.
Experience using website analytics tools such as Google Analytics (Optional).
An average eCommerce website in the US converts a mere 2% - 3% of the total traffic that comes in. ConvertCart helps eCommerce businesses make sure they make the most of the traffic that comes to their website. We have the industry’s most elaborate ‘Conversion Rate Optimization’ product suit that helps improve traffic conversions drastically. With our existing clients already helping us grow rapidly we are looking to accelerate our customer acquisition as well.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases