• Must have deep insight into various laws and procedures regarding immigration to countries we process for and handling end to end process of visa application. • Provide Professional assistance with a permanent residence visa processing and job search and resettlement services. • Handling queries and emails of clients and replying effectively and communicating with clients through email and telephone. • Knowledge of relevant updates involving Occupational classifications (NOC, etc.) and occupation lists (Essential list, occupation list, positive list, etc) among other changes made in the immigration & visa prerequisites of the many overseas hotspots. • Providing end to end expert guidance throughout the process with the help of immigration Attorneys and Registered Migration Agents.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases