Strong Interpersonal skills and Excellent communication skills - Logical Thinking - Problem Solving Skills - Positive Thinking
It is very important to maintain client relationship by providing proper and on-time response. Responsible to handle day to day customer queries reported via different mode of communication Interested to work in Rotational shifts Immediate joinees Preferred Male Candidates Preferred
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases