Short Description Looking for Successfactor consultant for Bangalore location Minimum 3 years experience with successful implementations of the SuccessFactors in recruitement and onboarding Minimum of one implementations and one of SuccessFactors within a specific module. Certified in one of the SuccessFactors module (Recruiting / Onboarding) Strong written and communication skills Strong analytical ability and attention to details. Able to work independently Excellent verbal and written communication skills Level : B1 Location : Bangalore Whitefeild Qualifications Job Responsibilities
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases