We are inviting applications from candidates for"Business Analysis/Senior Application Support Lead " Position with our IT Services Client Job Title : Business Analysis/Senior Application Support Lead Work Location: Ellesmere Port,UK Role Type: Contract
Lead should have experience in Oil and Gas industry.
He should have minimum 10 years of experience in managing legacy application across technologies.
He should be an excellent communicator
Should be well versed with AMS process ITSM, incident management, Problem management, ITIL processes etc.
Should be excellent in stakeholder management.
Should be central point between business and IT team.
"This vacancy is being advertised by Skilliantech Limited trading as SkillRecruit which acts as an Employment Agency for the supply of permanent workers or an Employment Business for the supply of temporary workers.
PS: The processing and use by us of your personal information is in accordance with our Privacy Notice which is located on our website at or a PDF copy can be requested via email. Business Analysis/Senior Application Support Lead
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases