BULK HIRING FOR JINDALS Process : OUTBOUND AND INBOUND CUSTOMER CARE PROCESS SHIFT:- ROTATIONAL SHIFT CAB: ONE SIDED CAB IN ODD HOURS Salary : FRESHERS 14K IN HAND UPTO 17K IN HAND + INCENTIVES Qualification : FRESHER /GRADUATE / UNDER GRADUATE WITH 6 MONTHS EXPERIENCE / EXPEREIENCED Location : GURGAON WE NEED GOOD COMMUNICATIOIN.. WITH MININMUM 6MONTHS EXPERIENCE AND FRESHER CAN ALSO APPLY we don't charge from the candidates. SEND RESUME ON [HIDDEN TEXT] CONTACT GARIMA: 9958028426
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases