Business plan preparation Target setting for individual sales officers Ensuring effective relationship management with Support new product launches Devise and implement various customer acquisition and customer retention programs Plan for & implement cross sell programs for MSME finance products to existing customers Ensuring that loan proposals are prepared as per the policies of the company Supervision of the workflow Ensure compliance with all branch processes Facilitate and ensure productivity level of all branch staff Ensure the collections target for the branch are met on an on-going basis Ensure superior customer service resulting in customer delight Ensure that branch operations are carried out in a cost effective manner and ensure that branch is profitable.
Saaki Argus And Averil Consulting Our Client is one of India's largest industrial entities with steady growth, expansion and diversification, commanding a strong presence in manufacturing of two-wheelers, auto components and computer peripherals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases