Keywords / Skills : Sales Manager, Marketing Manager, Assistant Sales Manager, Business Development Manager, Sales Development Manager, Area Sales Manager, Territory sales manager, ASM, Area manager, Area business manager
Participates in customers meetings to present and review proposals with clients and sell the value of solutions. Conducts post call reviews with sales team to discuss observations. Develops joint action plans with
Look after the overall revenue generation and productivity of the branch.
Corporate Business Development for Air international – Courier Services.
Handle junior sales / customer service executives in branch
Participates in setting the departmental budget to ensure the guidelines are realistic and achievable.
Shares customer problems with reporting authority and operations teams to provide awareness on recurring customer issues.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases