We are hiring for Branch Head role with one of the leading Banks.
Mandatory Skills/Requirements :
• Minimum 1 year experience in Liability branch Banking as Branch Head / Branch Manager "OR" Candidate must have minimum 4 years’ experience in Liability Branch Banking in Team Handling role, in CASA sales (Branch Sales Manager Role)
• Must have work experience(current or earlier) at the below mentioned Job Locations , At least nearby locations (200 kms radius)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases