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BPO / Fresher / ITES / Amex / Graduate / Travel / International Voice

Keywords / Skills : bpo, ites, international voice, customer care, customer service, fresher, graduate, undergraduate, graduate fresher, b.com freshers, bba, bcom, ba, Voice process, inbound, call center, international call center

0 - 4 years
Posted: 2018-11-27

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Education
BCom
BBA
BA
Stream:
Communication
Management
Posted On
27th Nov 2018
Job Ref code
261118007573
Job Description
Job Role: Client Service / Technical and Non-Technical

Job Location: Noida We are hiring for Voice process and Non Voice. We invite Freshers & Experienced candidates both. Minimum qualification required is Intermediate.

Candidate should be comfortable with:

24*7 shifts with rotational weeks offs
Comfortable to work in night shifts

Excellent communication skills (Written and spoken both)

For any query, please contact HR Avantika/ Sakshi
Contact Number: 9354971270 / 9667128333
Interview Timing: 11:00 AM till 1:00 PM

Best way to connect: Drop a message on 9354971270 or send me a mail along with your resume.

Compensation Details
Voice INR 14k - 30k in hand plus incentives

Knowledge & Skills Required
Communication Skills:
Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills ability to clearly understand and state the issues customers present
Ability to concentrate follow customers issues without distraction to resolution
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently

Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented

Venue Details: Thrill Implex A-60, Lower Ground Floor, Office No 1 Noida - 201301 beside Info-Egde Building.
(Get down at Metro Station Sector 15 take an exit from Gate no. 3 then first left)

For Further queries, kindly contact 9354971270 / 9667128333

Salary: INR 1,00,000 - 3,25,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:
bpoitesinternational voicecustomer carecustomer servicefreshergraduateundergraduategraduate fresherb.com freshersbbabcombaVoice processinboundcall centerinternational call center,

Doctorate - Doctorate Not Required

About Company

Leading IT Professional Services, Project Consulting & Outsourcing Company, incorporated in 2000 in India, Offices in Singapore, Malaysia,
& Hong Kong
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