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BPO Executive- French

Keywords / Skills : BPO Executive, Customer Satisfaction, CRM systems, Call Center, Call Center Executive, Customer Service, Customer Care, Customer Support

0 - 0 years
Posted: 2019-09-29

Industry
Recruitment/Staffing/RPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
29th Sep 2019
Job Ref code
REFID-02840
Job Description

Job Description

Job brief:
We are looking for a BPO Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
Requirements :
• Freshers or Previous experience in a BPO Executive role.
French Language Expertise level B2 and above.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Graduation is mandatory.

About Company

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