Customer Support Executive, Senior Customer Support Executive or Technical Support Executive, Senior Technical Support (Voice process/ Non Voice Web Chat, E-mail Support, Core Tech)
Roles and Responsibilities
You would be engaged in
Customer Support Executive (technical & Non Technical processes)
Finance / Healthcare / Procurement / Human Resource AR Caller, Medical Billing (Voice Process)
Technical Support Representative, Desktop support, IT Help desk, Service desk, Telecom, Networking. Engaged in handling calls of Enterprise & different business units (Internal & External) Provide World Class Customer Service. End to Transaction of Reports. Need to maintain Accuracy in Reports. Ability to work effectively in a team environment Pleasant, professional, and courteous personality Excellent verbal and written communication skills Strong administrative skills: organized, efficient and versatile Strong customer service approach to dealing with people at all levels internal and external
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases