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Blling Management Exective

Keywords / Skills : biiling management, Backend, non voice, Invoice Processing, Customer Complaints, Issues Resolution

2 - 7 years
Posted: 2018-10-27

Industry
Recruitment/Staffing/RPO
Function
IT
Role
Software Engineer/ Programmer
Posted On
27th Oct 2018
Job Ref code
261018001042
Job Description
Job Description-
To aggregate bound accounts into AIR Touchstone including the correct interpretation of maximize
customer satisfaction through accurate and timely billing.
Ensuring customers account, services and pricing are billed as per the customers contractual
agreement with Optus.
Interpretation of complex billing requirements across all OB.
Enquiry management with respect to customer billing issues and disputes.
Educating upstream teams as to correct billing input requirements.
Ownership of the billing requirements for OB products.
Ensuring accuracy is maintained in the billing process
Ensure the integrity of data entered into the billing system and minimize rework
Investigate and resolve items on billing error and exception reports
Troubleshoot all billing issues and escalate to appropriate groups when required.
Provide feedback on work instructions and processes for the team, with a focus on continual
improvement.
Record instances of incomplete or inaccurate billing information in order to provide feedback to
relevant workgroups.
Investigation of Aged debt on supplier invoices to reduce the cost and revenue risk for the company.
Vendor management working with the vendor for all billing related matters to ensure that we have
timely and accurate vendor data.
Production of CMS invoices and MBG loads Produce the monthly revenue of Premium Managed
customers.

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