Job Description- To aggregate bound accounts into AIR Touchstone including the correct interpretation of maximize customer satisfaction through accurate and timely billing. Ensuring customers account, services and pricing are billed as per the customers contractual agreement with Optus. Interpretation of complex billing requirements across all OB. Enquiry management with respect to customer billing issues and disputes. Educating upstream teams as to correct billing input requirements. Ownership of the billing requirements for OB products. Ensuring accuracy is maintained in the billing process Ensure the integrity of data entered into the billing system and minimize rework Investigate and resolve items on billing error and exception reports Troubleshoot all billing issues and escalate to appropriate groups when required. Provide feedback on work instructions and processes for the team, with a focus on continual improvement. Record instances of incomplete or inaccurate billing information in order to provide feedback to relevant workgroups. Investigation of Aged debt on supplier invoices to reduce the cost and revenue risk for the company. Vendor management working with the vendor for all billing related matters to ensure that we have timely and accurate vendor data. Production of CMS invoices and MBG loads Produce the monthly revenue of Premium Managed customers.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases