About Us : We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
About Company : Our Client is a leading stock broking firm in India. It is a member of the Bombay Stock Exchange, National Stock Exchange.
Roles and Responsibility :
Our client is a leading stock broking and wealth management firm, headquartered in India. They operate on a unique retail focussed stock trading model that provides revolutionary trading platforms and expertise to a diversified client base. They offer Equity Trading, commodities, portfolio management services, mutual funds, Life Insurance, IPO services, depository services & investment advisory. Job Title: BIU Analytics-Manager/Chief Manager Reports to: Head Sales Transformation Location: Mumbai Experience: 7-8 Years Qualifications:MBA/M. Stats/M.Sc/M.Tech Duties and Responsibilities:
Lead Data Analytics and automation
Head B2C, B2B, MF and WMS analytics team
Drive data automation projects with real time dashboards on various business and quality parameters
Create data warehouse and drive AI/ML driven insights to create smart nudges to sales team and customers to improve productivity and ROI
Produce business insights to drive process and productivity improvements
Undertake adhoc data analysis related projects defined from time to time
Recruiter Name : Kirti Recruiter Number : 9082842541 Recruiter Email Id : [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases