Should have exposure to IT field. NO KPO & BPO exposure.
Should have played lead role in managing the end to end bid management and support activities for bids assigned Proven capability in delivering winning multi-million pound AO AD complex services opportunities and product bids
Ideally to have background in Presales solutions services and experience of bid campaign management from opportunity identification through to project delivery and will provide valuable input into opportunity qualification win strategies commercial discussions and solution delivery
Must be comfortable working at CEO Director Level internal and external customer Will be fully conversant with the competitive marketplace
Commercial understanding and knowledge on PL and risk management skills is preferred
Have the ability to manage complex multi-works team opportunities
Solid understanding and management of internal governance procedures
Good experience in working with UK region will be an added advantage
Take complete ownership of driving the bid throughout different stages of RFP starting from Deal Evaluation Story Boarding solution articulation proposal summary writing till the final submission to the customer
Manage virtual bid teams at remote locations and inputs from a variety of stakeholders typically involving contributions from sales marketing product teams and finance commercial legal and delivery
Preparing and reviewing the commercial aspects of the bid ensuring all services are included in the final price to the customer
Coach workshop participants and contribute actively in required workshops in key deals on risk and bid process
Set up document structure repositories etc Administration of proposal documents
Facilitate proposal process and proposal reviews
Prepare Proposal Strategy and assist in making updates clarifications and additions to the proposal
Drive proposal process to increase win rate improved commercial terms and proactive risk mitigation
Risk tracking and management throughout the bid process
Contributing to the written proposal - both in terms of content and presentation
Manage the bid budget
Produce written responses to questions during different phases of bids through using existing materials in the bids library repository and or drafting new responses
Produce the required MI to key stakeholders as per the requirements and frequency Proactively provide analysis and trends which will help the process of bid management
Post RFP submission analysis
Proposal Review Learning and Win Loss analysis
Arrange all post bid reviews with leads and timely update of internal tracker
Effectively update file and manage all information and critical documents related to bids - emails website uploads client documents etc to ensure information is readily available for future reference
Understand and resolve complex technical strategic and business issues
Must be an excellent communicator both verbally and in writing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases