For over two centuries, Truefitt & Hill has provided discerning gentlemen with only the finest in grooming products and services. Our offering gives men the opportunity to look and feel their very best. Established in 1805, we maintain the world's oldest barbershop* and are barbers and Royal Warrant of Appointment holders to H.R.H., The Duke of Edinburgh. Today's product offering is the result of nearly 200 years of research and intimate customer relationships. Our knowledge and experience provide today's man with an service that is both sophisticated and practical. Men deserve the best in everything they do. If you are looking for the finest in men's grooming, we are confident you will find Truefitt & Hill's unmatched product quality and prestigious tradition extremely compelling. Our products are formulated with an exquisite blend of rare and sophisticated essences. The offering includes a full line of shaving, fragrance, hair and bath products to provide a daily grooming solution for today's man. For an exceptional experience of Truefitt & Hill services, visit one of our barbershops and enjoy a hot lather shave, haircut, and shoe shine for that special engagement, business meeting, or simply just to relax and unwind. Many of our fine preparations have been formulated in the same way for over 190 years and are still sold to the nobility, whose families have been aware of Truefitt & Hill's tradition as Purveyors of Excellence throughout the generations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases