Note-MIS Advance Excel Training Required For Interview
Would be part of the customer services team handling inbound calls / emails from Credit Card holders.
Needs to ensure all Customer Services Complaints & Queries are resolved as per the TAT defined
Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention, First call resolution along with ensuring high quality of service with zero unscheduled leaves/ absenteeism.
Would be required to contribute to cross sell targets through inbound as well as outbound channels.
Job requires Compliant to Business Policy, processes and procedures
Desired- 1-3 years experience in Customer Services- in a customer-facing role.
Graduate in Any Discipline
Looking for candidates who are multi lingual (Mandatory Tamil, English . Any other language apart from these three would be added benefit
Strong Communication skills
Computer skills (MS Office)
Working in teams
Negotiation and persuasive skills
HR / Career Development Manager @ 8586804205 | 7503595260 | 011-22501218 | 8285543152 | 9006513058
SLA Consultants India
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