Keywords / Skills : bpo, non voice process, domestic, domestic bpo, banking bpo, banking process, banking operations, banking, domestic process, backend, system job, day shift, email support, data entry, back office, operations, business associate, back office operations, Customer Care E
A career at MMC Infotech means continuous growth, & the joy of working & learning together with best minds in Banking BPO.MMC Infotech Services Pvt. Ltd is a leading organization in Banking BPO Now We are hiring for Regular and Day shift E- Mail Support Process.
Strong Work Ethic: Setting & achieving goals. Positive Attitude: Creating a good environment. Self-Motivated: Working effectively with given direction. Should be proficient in speaking the English Language.
Roles & Responsibilities
Required to handle Queries over the mail Should be able to resolve & give appropriate solutions to the customers. Graduates with good Verbal & Written Communication skills Graduation is Mandatory
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases