Job Descriptions: Administration of Storage & Backup environment Monitor Storage & Backup service availability and performance thresholds Expertise on EMC VNX, Dell NX/MD, EMC Networker, VEEM Backup, Replication, Data domain Experience in setting up backup media retentions, LUN creation, Storage space management Ensure all the Servers, Database and Data is backed up as per policy guidelines Strong depth knowledge of analysis for storage backend problems & troubleshooting Brocade Switches Knowledge of upgrading HBA firmware and Drivers on UNIX and Windows Servers Experience in troubleshooting HBA issues on Windows and Unix Operating systems Execution of backup/recovery procedures Ensure 100% SLA compliance Driving initiatives to improve SLAs by analysis and Responses Responsible for driving all P1, P2, incidents, change requests and OEM/ vendor management for the tower Responsible for Technology refresh in respective domain ITIL V3 Foundation Certified (Preferred)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases