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Backend Non Voice @ Hafeezpet Hyderabad

Keywords / Skills : Customer Support, Non Voice, Kannada, Kannada Teacher, Backend Operations, Customer Care Executive, Customer Support Executive

0 - 5 years
Posted: 2018-10-22

Nationality
India
Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Non-voice)
Education
Any graduate
Salary
2.20 - 4.00 lacs
Posted On
22nd Oct 2018
Job Description

Contact Person - HR Tanya # 7013764604

Genpact

Function: Operations

Hyderabad, India

We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.

From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working.

Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do—on a foundation of unyielding integrity.

We are Genpact. Transformation happens here. Come, be a part of our exciting journey!

Inviting applications for the role of Process Associate

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.

• Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

• Problem solving/critical thinking skills

• Attention to detail and unbiased decision making ability

Responsibilities

• Review content and provide resolution based on prescribed guidelines

• Provide resolution within agreed turnaround times and standards of quality

• Recognize trends and patterns and escalate issues timely

• Provide insights to help improve the support to the users

• Maintain a thorough understanding of process and policies

• Provide excellent customer service to our customers

Qualifications

Minimum qualifications

• Any Graduate (PG an added advantage)

Preferred qualifications

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

•Must be able to work on a flexible schedule (including weekend shift work) 

Note - Mention "HR Tanya" on the top of the CV.
Bring CV, Govt ID proof with a copy and passport size photograph.


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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