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Backend Back Office executive Chat Support Email Support
Backend Back Office executive Chat Support Email Support
Unique hr solution
Keywords / Skills :
Backend, Back Office executive, Chat Support, Email Support, customer service, Customer support, non voice
Delhi
,
Noida
0 - 5 years
Posted:
2019-12-08
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Industry
•
ITES/BPO
•
IT/Computers - Software
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Non-voice)
Education
12th Class (XII)
Salary
1.80 - 3.40 lacs
Posted On
8th Dec 2019
Job Description
nidhi-9582706650
We are looking for some fresh talent for customer service.
Required fluent English communication.
Responsibilities and Duties
Customer service ,Customer support via email chat or oncall.
Required Experience, Skills and Qualifications
UG/GRAD/B-TECH/NON-B TECH DROP OUT
all are eligible
Freshers are also allowed
Benefits
5 days working
Rotational shifts
Cab facility as well..
Incentive 2500
Meal facility as well...
Key Skill(s)
Backend
Back Office executive
Chat Support
Email Support
customer service
Customer support
non voice
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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