Vara United is a global software solution and services company with over 3000+ resources that provide a comprehensive range of services. Vara's agile and collaborative approach in developing customized and revolutionary solutions helps our customers derive maximum profits from their business.
Our deep expertise in IT and ITES services include Product Development, Data Center Services, and Application, Infrastructure and Business Process Management.
Formerly Vikarta Ltd., Vara United as a new entity is steadily advancing towards large scale implementation of mission critical solutions across all industries.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases