Need young, smart, good communication to interact with Clients, resolve client queries, work on quotations, order follow ups, supplier relationships, plan for dispatch of materials and work as Back Bone to our operations. Good in Computers with email communication and Microsoft Office.
e-Friend Solutions (India) is Leading Online Manpower Solution Company in Central India, deals from Entry Level to Top Management Manpower Solutions in FMCG, Retail, Technical, IT, Banking, Pharma etc. for more details logon to www.jobmitra.com, call 9300501808
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases