NSPL (Neurosharp Software Pvt. Ltd.) Training Institute is a ISO – 9001:2008 certified private limited company. It was started in 2005 with a vision to provide quality computer education to students from all walks of life. Today NSPL is the most preferred choice of students for career in IT. We offer many courses like Professional Accounting, Computer Hardware Networking, Mobile Repairing, Website Designing, Website Development courses for students. We Are Providing Training in many technologies like C, C++, VB, PHP, JAVA, .NET, Android etc. We Provide Industrial Training to B.Tech. of all CS/IT/EC/EE/CE/ME Branch Students.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases