Analyzes and identifies applications for cloud assessment, mapping workloads across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and private clouds; provides policy based cloud computing services; leads the migration projects; provides cloud based switch, fabric, and storage network configurations including zoning, masking, and mapping of storage in an enterprise cloud based storage environment. Supports Proof of Concept (POC) as a valid evaluation process for an organization to evaluate itself internally and at proposed projects and acquisitions; demonstrates costs viability. Ensures proper integration between software applications and infrastructure architecture; ensures solutions are maintained for high availability, scalability, security, and supportability.
Strong understanding across Cloud and infrastructure components (server, storage, network, data, and applications) to deliver end to end Clo ud Infrastructure architectures and designs. Knowledge of further Cloud technologies (Azure, S3, VMware)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases