Staffinity Solution an IT/Non-IT staffing services when a broad service portfolio and a seasoned staff proved to be a great commercial talent existed through entire employment life cycle from attraction to retention • Staffinity Solution is an end-to-end IT Staffing professional services,firm that delivers high-value enterprise solutions. Our core expertisecovers Staff Augmentation, • Business Intelligence and Digital Marketing.Staffinity Solution, partners with clients in the development,deployment and oversight of enterprise solutions. • Our expertiseprofessional having the 10 years of experience working with globalFortune 500 companies under their belt and recognizing the strong needin the marketplace, decided to serve their clients needs better with ITexperienced recruiters. This became the first inspiration, mission andphilosophy embraced by Staffinity Solution from its inception.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases