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AVP - Sales Engagement Manager

Keywords / Skills : AVP , Sales Engagement Manager, Sales Targets, sales proposals, Sales Strategies, Customer Services

Posted: 2019-11-02

Industry
ITES/BPO
Function
Sales/Business Development
Role
Business Development Manager
Posted On
2nd Nov 2019
Job Ref code
BFS009392
Job Description
Job Description :

This role ensures Genpact\u2019s steady revenue stream growth from existing accounts. You will be managing existing relationship with key clients. Thus you will drive growth and contribute to top line growth.
. Understanding customer needs and translate them into winning proposals for Genpact and its customer.
. Winning new growth deals in customer account per pre agreed targets - Meet and surpass Operating Plan (OP) numbers
. Understanding the market place and the competitor offering; drive strategic sales initiatives for Genpact
. Leveraging and creating networks that result in potential opportunities/leads in the customer\u2019s organization globally \u2013 understanding what competition is offering
. Connecting at CxO level in the customer organization; build/maintain relationships that enable higher customer satisfaction (measured via NPS survey system) and delivered business impact.
. Providing insights on what is happening on customer\u2019s financials and drive business strategies within operating teams to add value to the customer
. Building, running and managing the governance around customer and Genpact communication enabling better visibility, transparency and partnership within the relationship.
. Effectively construct and tell a compelling and clear story around the value proposition both orally and in presentations
. Cross-selling all Genpact products to the customers and drive higher growth penetration.
. Becoming a key intermediary between global delivery team and the customer
. Promoting Genpact and grow Brand Awareness in the customer organization / Industry vertical
. Participating in Industry 3rd party seminars, Quarterly meetings, Earnings calls, Analyst forums to develop deeper industry connects in relation to the customer and customer industry
. Playing a key role in providing timely and high quality RFX responses
. Partnering with RFI/RFP team & Finance on customer proposals to realize customer needs while maintaining profitability.
. Partnering with Genpact offshore delivery teams to create effective deal solutions
Qualifications
Minimum qualifications

. Demonstrable experience of managing clients and doing end to end deals. Proven success in driving higher growth penetration
. Relevant years of services business experience with experience as account manager at a strategic level
. Strategic consulting expertise or practice at a large consulting firm
. Experience with working either in/for Manufacturing or Industrial sector industries/clients
. Experience and cultural adaptability to work across countries and succeed in a global organization
. Strong oral and written communication skills and executive presentation skills in English
. Ability to interface at all levels of an organization (including senior leaders in a variety of functions)

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