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Av support Engineer

Keywords / Skills : AV Executive, av support , AV Systems, Audio Visual, Audio Video Conferencing, Audio Visual, Audio Visual

3 - 5 years
Posted: 2019-08-19

IT/Computers - Hardware & Networking
IT/Computers - Software
Network Administrator
Network Designer
2.00 - 5.00 lacs
Posted On
19th Aug 2019
Job Description
Dear C
Job Description:

Provide primary support and first point of contact for phone calls, chat

sessions and emails from staff regarding IT issues and requests including, but

not limited to

o MS Windows and Office software

Outlook, VPN, Active directory

o Mac OS X and Mac Office software

o PC, Mac and peripheral hardware (printers, monitors, keyboards)

o Tablets and other Android, iOS and windows mobile devices

o Basic network (WAN, LAN and wireless) troubleshooting

o Active Directory and Exchange administrative activities

Strive to resolve all issues on first contact and escalate unresolved issues to

the 2nd level support teams or 3rd party entities, as applicable

Receive, log and manage tickets in ITSM ticketing system (ServiceNow)

Maintain ownership of tickets and status on behalf of end users, providing

proactive communications and escalation as needed

Ensure a high degree of customer service and adhere to all service

management principles


ITIL qualification is preferable but not essential

MCP certification is preferable but not essential


Excellent interpersonal communication skills, positive and engaging

telephone manner and a high degree of customer service aptitude

Demonstrable experience and fluent command of the English language

Excellent organizational skills and ability to multitask multiple contacts

experience in an IT support organization required

Demonstrable understanding of ITIL incident management including

upholding SLAs and communication to end users

Strong user and security group AD and Exchange administration

Strong knowledge of Microsoft and OS X based operating systems

Strong knowledge of troubleshooting advanced MS Office and Outlook issues

Self-motivated achiever who gains satisfaction from providing excellent

customer service 
Send resume::  [HIDDEN TEXT]/[HIDDEN TEXT]

With Regards


About Company

Magna Infotech
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