With more than 800 consultants working on six continents, Verinon offers tailored solutions to clients. We are specialists in systems-integration around document and content management, collaboration, business intelligence, data warehousing, conversions and interfaces/adapters coupled with a select pool of custom development areas to clients around the globe. We offer a mix of products as well as services around these products which are within our stated areas of specialty.
Our relationship with our clients varies anywhere from one specialist in a form of staff augmentation to full project rollouts for clients where we are developing and deploying across multiple continents. We focus on quality but are aggressive in our costs and timelines by bringing in a mix of delivery options ranging from on-site, off-site, off-shore as well as a mix of hybrid approaches. Our off-shore development teams have earned both an ISO-9001 certification and have been rated CMMi Level 3 capable. Our team is committed to progress where we are well down the path of our CMMi Level 5 validation which we on schedule to earn within the next twelve months.
We have been recognized as one of the fastest growing companies with a recognition that included inclusion into the 2007 group that qualified for the INC 500. Our approach is unique where we recruit both locally and globally for the best resources. Our specialists have origins from each of the habited continents. We embrace and practice diversity not for compliance but out of mere necessity of business.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases