QA Automation Engineer with strong scripting / programming skills and proficient in automation tools like QTP / UFT. Good knowledge of Automation framework. Should have been involved in end to end automation framework development.
Should have good knowledge of ALM 12.0 modules like Test Plan, Test Lab, Test Management and Dashboard.
Should have knowledge of creating queries in Oracle PL/SQL.
Work closely with functional BAs to understand the functional flow of new/modified functionality and then write functional test cases.
As and when required, person should be open to help manual testing team also in performing manual testing.
Participate in critical analysis, design, and change review meetings for software developed in-house, by outside third parties, as part of packaged, commercial, off-the-shelf application platforms or Software-as-a-Service platforms that may be modified or configured to suit project and business requirements
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases