Xoriant Corporation is a product engineering and services company, serving technology startups as well as mid-size to large corporations. We offer a flexible blend of onsite, offsite and offshore services from our Global delivery centers ( Sunnyvale, New Jersey, Mumbai, Pune, Gurgaon, Kolkata and Bangalore) with over 2000 software professionals. Xoriant has deep client relationships spanning over 25 years with various clients ranging from startups to Fortune 100 companies.
At Xoriant, our expertise in emerging technologies drives our growth. Our focus on building technology practices in Digital, Cloud, Analytics, DevOps and Security provides excellent opportunities for advanced technical learning and career progression. Xoriant was voted in the Top 50 Best Information Technology Companies to work for in India – 2016 by the Great Place to Work Institute and is proud to be known as one of the few CMMI level companies who focus on emerging technologies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases