1. Responsible for PDI & UBC operation, planning and excecution.
2. Meets deadlines despite unplanned interruptions to schedule
3.Deals with conflicting demands and proactively identifies shortfalls in resources and implements solutions.
4.Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
5.Conduct proper training program to supervisors/Inspectors
6. Create and monitor corrective action/ preventive action process and records.
7.Verify the equipment preventive maintenance/ tools calibration
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases