Collaborate with Sales, Operations, and Customer Service teams to ensure timely product delivery. Use metrics (e.g. turns, service levels, DOH, working capital) and implement automated solutions to streamline processes. Identify the need for adjustments to Distribution Requirement Plans (DRPs). Monitor Stock Keeping Unit (SKU) levels. Document step-by-step procedures for the supply planning process. Re-engineer best practices to improve productivity and reduce waste. Train the appropriate teams for the implementation of best practices. Collaborate with finance, sales, and manufacturing team to develop processes and select vendors for new products. Communicate best practices with regional and national supply management teams. Establish effective feedback loops between each process owner (e.g. vendors, suppliers, packers, and shippers) in the supply chain.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases