Job Description: Job Location: Experience: 7+yrs 1. Experience in managing Telecom BSS/OSS projects. 2. Extensive experience of systems development including involvement in all major stages of software development projects. 3. Detailed Knowledge and appreciation of systems development lifecycles and methodologies. 4. To be the single point of management to ensure delivery of a solution to a customer within time, budget and quality constraints. 5. Technical Skills: Unix/Linux, Shell Scripting, SQL etc.
Reputed client of Infra-Tech is a Telecom Product based company located in Bangalore. Company specializes in revenue maximization solutions like focused marketing, segmented marketing offers to Telecom users. Company has clientele in Asian and African Countries at present.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases