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Associate Product Specialist

Keywords / Skills : Associate Product Specialist

2 - 3 years
Posted: 2019-09-05

Job Description
Analyze data sets to aid application development and product management decisions

• Usage analysis to drive requirements and retirement decisions

• Create user lists to ensure product rollouts are communicated successfully

• Conduct application performance analysis to identify areas for speed improvement

• Distill helpdesk logs and visit summaries on a weekly basis and report trends and insights back to

the larger product team

• Support the overall Office Integration Product Development team with ad hoc requests for data

analysis

• Provide application support, maintenance, and guidance for internal users

• Build and maintain a strong level of expertise on product features

o Respond to bug reports, questions and enhancement requests in a timely manner

o Maintain the product backlog

o Debug technical application issues to identify root causes and potential solutions

• Create custom charts, styles and templates for use in ActiveGraph as requested by client-facing

teams

o Manage internal documentation in Online Assistant and internal FAQ site

• Assist in quality assurance for all assigned applications

o Prebuild testing to ensure changes and enhancements function as specified

o Content testing to ensure data is correct, consistent and meaningful

o Performance testing to ensure the speed and efficiency of application

o Regression testing to ensure essential application tests are constructed

• Interface with key stakeholders to ensure efficient application development

o Work alongside Product Managers to translate user needs into requirements

o Collaborate with Engineers and QA to deliver features according to the specifications

o Coordinate communication with Sales & Consulting for new product rollouts, and

establish channels for ongoing feedback

About Company

UniMindz services & Technologies
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