Managing a Team of Inside Sales Reps: These Reps may or may not come with "OUTBOUND SALES experience". They may be fresh hands or mid-life professionals or aspiring engagers who have joined Monster with an aspiration to build their customer engagement skills and are driven by the passion to WIN and LEARN. Team can range from 6 to 15 Reps based on the Business Opportunity.
Leading from the Front to make every Team Member WIN is the most critical part of this Job, where COACHING on "Soft Skills", "Convince", "Negotiate", "Prompt" and "Not Push" become few aspects of critical interventions
. Desire to be a Product Manager and Understanding the IMPACT of a Product becomes the PITCH note for a Manager in this Job. So always attempting to Learn from the Market and navigating the "Human Capital Skills" that are developing in the market or driving strong reception will be the Key to this Job
. Picking the Phone and Calling the Customer – that’s a job entrusted to all Employees @ Monster Telesales. So the incumbent should come with the passion to just "START" the day for his Team members at all times. In easy terms, its called "Roll up your Sleeves and Walk the Talk"
Managing Bottom Quartiles, placing Feedback that can complete the Communication cycle (Two Way Communication), Empathy with Prudent understanding of situation, Situational Handling skills, Quick Reception of the Issue and many other SKILLS are the testament of this Job. Perfect Fits don’t come in any Business, we need to fit them well
. Geography of Engagement – Candidate will lead engagement in a particular Geography and thus Engagement to Map the City/Country will be of utmost importance. Knowing how the City operates and which are the Zones, Industries; Segments need to be profiled well by the Manager.
Usage of CRM tools, skills to validate, acumen on financial terms as that’s critical for Negotiation. These form a very critical part of the engagement plan
. DRIVE FOR RESULTS, BUILDING an EFFECTIVE TEAM, INTEGRITY, and ACCOUNT Management are the Key pivots for this Job. The same will always be driven through a Quantifiable Metric. The Candidate will have to run strong on ANALYSIS and UNDERSTANDING of METRIC BASED Business Engagement.
Reporting on Daily Metrics & Managing Business across all Revenue Streams (New Acquisition, Lapsed / Winback, UPSELL, New Product Adoption, Retention) will form part of DAILY Heat Plan of the Job.
. Business Hygiene of "ON TIME" everytime and "AVAILABILITY" will be the Key to this Job. Floor Engagement is best established when the Manager is "ON THE FLOOR" and "ON THE JOB".