Skills Required A FMCG MNC 25 Lacs + Lacs PA AD- WG details | Synergy Consultants Associate Director/ Marketing ManagerMumbai Job Code: AD- WG No. of Positions Job Location: Critical Skills: Roles and responsibilities Responsible for marketing of company products and services to the market, and create brand equity and marketing assets. Develop, implement and facilitate annual marketing plan in conjunction with sales business development department to meet companys object Job Description: The position oversees all marketing, advertising and promotional staff and activities, establishing marketing strategies to meet organisational objectives, evaluate customer research, market conditions, competitor data and implement marketing plan Max Experience(Years): 15 - 25 Min Experience(Years): Compensation (Rs. Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases