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Deliver prompt and professional solutions with proactive troubleshooting via phone, email, online chat etc in order to resolve customer’s problems.
Maintains and manages professional knowledge of entire products and services line offered by the bank to ensure exemplary customer service is provided to customers.
Initiates sales and cross sells banking products and services to ensure targets are met.
Effectively resolve customer’s queries within agreed timelines to avoid customer dissatisfaction.
Ensures interactions with customers are as per bank’s set procedures and regulations in order to ensure service quality is adhered to at all times
Customer Service Executive,BPO Call Centre,Call Center Executive,Voice Process,Customer Support Executive,Inbound Calls,,International Process,INTERNATONAL
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
