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Associate (Customer Service Agent Web chat)

Keywords / Skills : "Call Center Executive", BPO Call Centre

0 - 2 years
Posted: 2019-02-18

Job Description
 Deliver prompt and professional solutions with proactive troubleshooting via phone, email, online chat etc in order to resolve customer’s problems.

 Maintains and manages professional knowledge of entire products and services line offered by the bank to ensure exemplary customer service is provided to customers.

 Initiates sales and cross sells banking products and services to ensure targets are met.

 Effectively resolve customer’s queries within agreed timelines to avoid customer dissatisfaction.

 Ensures interactions with customers are as per bank’s set procedures and regulations in order to ensure service quality is adhered to at all times

About Company

wipro ltd
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