HR Anexi is a strategic human capital consulting organization with a complete array of capabilities in talent assessment, organization development, employee engagement, HR outsourcing, research and survey. At HR Anexi, we believe that people are not just the biggest asset for any organization; they are the very asset creators! Successful organizations create a culture of engagement by empowering their employees, and forming meaningful communities around achieving objectives that drive and power businesses. Every activity we undertake or recommend to our clients is underpinned with our resolve of "Powering Organizations. Empowering People."
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases