• Developing insights and delivering client business impact in terms of optimizing sales operations and various other facets • Industrialized and optimized delivery of dashboards. Continuous improvement in delivery of required MIS reporting • Effective interaction with clients with an ability to understand underlying business needs and addressing the same
Lead delivery of analytical insights and relevant dashboards on a daily/weekly/monthly basis Perform Client-facing responsibilities Manage a team of analysts to deliver business impact to the client Inculcate a culture of continuous improvement in delivery process Discuss results/ideas with Accenture and its clients Come up with new ideas on analyticsSkill Set:
• Analytics experience of "gt 4 years with extensive involvement in delivery of descriptive analytics through interactive and insightful dashboards, MIS reporting and advanced usage of Microsoft excel through macros and/or VBA scripts • Analytics experience must include work on conceptualizing analytics and driving insights and not just project / program management of analytics deals / projects • Strong data management skills associated with handle large volumes of data. Experience in SQL, CRM and/or Oracle databases • Strong communication and interpersonal skills. Ability to communicate with the business to understand requirements and present back findings and recommendations by demonstrating the potential value to the organization • Self starter. The ability to come up with solutions to loosely defined business problems by leveraging pattern detection over potentially large datasets • Collaboration Skills to work across multiple stakeholders; business leaders, delivery leads, account management and operational excellence teams • Team management experience: Experience of leading a 4 "ndash 10 member team, including their performance appraisal cycles
Only Tamil speaking candidate for Chennai will be selected. • Sales Analytics MBA/ Engineers/ Masters from Top Tier Institutes Excellent communication skills "ndash written and verbal Math / Stats background is a plus Work experience in sales operations analytics is a plus Strong Business acumen and ability to engage in Business discussions Good knowledge of advanced concepts in Microsoft excel such as macros and VBA
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases